Refund Policy

Last Updated: June 30, 2026

Welcome to Home Gadgets UK. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

  • Clearance or sale items

  • Gift cards

  • Personal care or hygiene products (where applicable)

  • Items damaged due to misuse or improper handling

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

  • If you are returning an item for any other reason, you are responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with a return, please contact our customer support team through the Contact Us page on our website.

Thank you for shopping with Home Gadgets UK.